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FAQs (Frequently Asked Questions)

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WorldCard FAQ(General questions in Windows OS)

1. Why can't I click business card image and open it in Outlook contact？

2. How to delete "Duplicates Data " of contact information in WorldCard？

3. How to recognize correctly contact information in WorldCard？

4. How to only scan business image and don't recognize business card？

5. What PIMs do WorldCard support?

6. How to sync with my Mobile 6?

7. When I sync with Outlook after choosing the data, a message appears says that Outlook is not found, what can I do?

8. How to export selected contacts to Outlook?

9. What is the difference between Export and Sync function?

10. How do I print into label from WorldCard?

11. Where can I get the WorldCard upgrade software or new release version?

12. How do I export a user defined field to MS Excel, MS Access or CSV file?

13. How do I add the signature information in e-mail to the business card files?

14. How do I separate a single picture file with data including the business card information of front and rear sides into two separate data files?

15. How do I combine two pieces of business card data into one?

16. How do I protect my business card files from being opened by other persons without my permission?

17. How do I backup business card files?

18. How can I convert the files in earlier version to v6.X format?

19. Why are there dark lines on the scanned pictures of business cards, or all scanned pictures turn out blank?

20. I lost my calibration card. How can I calibrate the business card scanner?

WorldCard FAQ(Specific to WorldCard Office in Windows OS)

1. The computer can not detect device of the Office scanner for WorldCard software when you plug it into USB port from computer. What can I do?

2. How to fix scanner installation problem(Office 786 on Windows XP)? Please refer to Question 1 to know you model

3. How to fix scanner installation problem(Office 786 on Windows Vista / 7)? Please refer to Question 1 to know you model

4. How to fix scanner installation problem(Office 787 on Windows XP)? Please refer to Question 1 to know you model

5. How to fix scanner installation problem(Office 787 on Windows Vista / 7)? Please refer to Question 1 to know you model

WorldCard FAQ(Specific to WorldCard Color in Windows OS)

1. The computer can not detect device of the Color scanner for WorldCard software when you plug it into USB port from computer. What can I do?

2. How to fix scanner installation problem(Color 731 on Windows XP)? Please refer to Question 1 to know you model

3. How to fix scanner installation problem(Color 731 on Windows Vista / 7)? Please refer to Question 1 to know you model

4. How to fix scanner installation problem(Color 735 on Windows XP)? Please refer to Question 1 to know you model

5. How to fix scanner installation problem(Color 735 on Windows Vista / 7)? Please refer to Question 1 to know you model

WorldCard FAQ(Specific to WorldCard Ultra/Mac in Windows OS)

1. When I run WorldCard software, it shows the hardware is not connected. What should I do?

2. The computer can not detect device of the Ultra scanner for WorldCard software when you plug it into USB port from computer on Windows XP OS.

3. The computer can not detect device of the Ultra scanner for WorldCard software when you plug it into USB port from computer on Vista OS？

4. The computer can not detect device of the Ultra scanner for WorldCard software when you plug it into USB port from computer on Windows 7 OS.

5. How to install WorldCard Ultra driver? I need the steps to install WorldCard Ultra.

WorldCard FAQ(Specific to WorldCard Pro/Ultra plus/Mac plus in Windows OS)

1. The computer can not detect device of the Ultra Plus scanner for WorldCard software when you plug it into USB port from computer on Windows 7 OS.

2. What are the basic troubleshooting methods when WorldCard Pro/Ultra plus/Mac plus can’t scan?

WorldCard FAQ(Specific to WorldCard Duet 2 in Windows OS)

1. Why does it still indicate, on the bottom right of the WorldCard software, that WorldCard duet 2 is not connected after connecting with WorldCard duet 2?

2. I’ve taken a picture of a normal-sized business card. But why can’t I see the entire card?

3. Is there any relation between the angle of the business card and the outcome of recognition?

4. I use a desk light to directly illuminate business cards for shooting in a dark place. Will the image of the business cards be sharper?

5. How do I take pictures of vertical business cards in a portrait orientation?

6. The computer can not detect device of the Duet 2 scanner for WorldCard software when I plug it into USB port from computer on Windows 7 OS.

WorldCard FAQ(Specific to WorldCard Pro/Mac/Mac plus in MAC OS)

1. What are the basic troubleshooting methods when WorldCard Pro/Mac plus can’t scan?

2. Where can I download WorldCard Express for Mac? It is work with every model of WorldCard?

3. I installed WorldCard Express for Mac, but where can I launch it?

4. How to save business card information to my Address Book?

5. If some information is not recognized completely, what can I do?

6. There is important information in the Un-match Field. How can I save them to my Address Book?

7. Can I sync contacts with my Palm device?

8. Can WorldCard Express for Mac be used in Power PC-based Mac?

9. How to export contact information from WorldCard Mac to iPhone?

Other (System Setting in Windows OS)

1. What should I do if the software I downloaded from Internet Explorer 9 on Windows 7 cannot be installed?

2. How do I set the default input language and switch input methods? (Windows Vista, Traditional English Version)

3. How do I use Screen Capture?

4. In Windows XP English Version, how do I change regional options to display Chinese characters?

5. How do I uninstall or change programs on my computer?

6. In Windows Vista English Version, how do I change the regional options to display Chinese characters?

7. How do I set the default input language and switch between input methods? (Windows Vista, English Version)

8. How to capture screen shot in Mac?

9. How to do Simplified Chinese language setting on Windows 7？

10. How to do Traditional Chinese language setting on Windows 7？

WorldCard Mobile(Only for iPhone)

1. Why does WorldCard Mobile only allow you to export up to 10 contact records at a time via Email or Open In?

2. How to export the contacts form [WorldCard] or [WorldCard MAC] to WorldCard Mobile?

3. How to export the contacts from WorldCard Mobile to [WorldCard] or [WorldCard Mac]？

4. How do I synchronize WorldCard Mobile contacts between iPhone and iPad?

5. How to back up the contacts in WorldCard Mobile？

6. How to sync contacts from iPhone to Microsoft Outlook or Outlook Express etc…？

7. Which models of iPhone can WorldCard Mobile support?

8. Where to purchase WorldCard Mobile?

9. If I am not satisfied with the WorldCard Mobile I purchased, can I return it?

10. How many languages of user interface and recognition language does WorldCard Mobile provide?

11. How can I add other recognition languages?

12. How long it takes to recognize a business card?

13. How to use WorldCard Mobile software?

14. How to place a business card to have better recognition accuracy?

15. How to improve the recognition accuracy?

16. How can I correct the recognized information manually?

17. How to recognize business card information partially?

18. How to add information in the Edit screen?

19. How to add a photo?

20. When the recognized country information is incorrect, what can I do?

21. Why cannot I set the group information in the Edit screen?

22. After exporting recognized contact, why I cannot find contact information on the iPhone?

23. How to merge the recognized contact information to an existing contact?

24. After using WorldCard Mobile for a period of time, WorldCard Mobile closed inexplicably. What can I do?

25. What’s the benefit to buy both WorldCard Mobile and WorldCard Contact?

26. How to solve the merging issue of exporting fail?

27. I can NOT find out the data in contacts after exporting. But I can find it in spotlight search. What can I do?

28. When I sync data with PC/Mac via iTunes, it always shows an error message that has some data conflict. What can I do?

29. I cannot find the number data after exporting. What can I do?

WorldCard Mobile(Only for Android)

1. Can I export contacts to the Exchange account after recognizing? Will it sync with Exchange Server?

2. Do you offer a trial version or trial period before I decide to purchase it?

3. After purchasing, it did not download and install. What can I do?

4. When I tried to open it, it says the License Check Failed.

5. My phone died and I have a new one, How do I reload the software? Do I have to buy it again?

6. I cannot find the contact once it has been exported.

7. While adding a new contact to System Contacts, WorldCard Mobile always pops up as default setting. How to go back to the original setting?

WorldCard Mobile(Only for Windows Phone)

1. How to USE Biz Card Backup Tool to Backup Contacts?

2. How can I sync or export to People Hub after recognizing card images?

WorldCard Contacts(Only for iPhone)

1. How to back up and restore all of the contacts information and business cards on your iPhone?

2. Why can’t I find recognition-languages function in WorldCard Contacts?

3. How to use WorldCard mobile function in WorldCard Contact？

4. Why can't I find contact information in card mode of WorldCard Contacts on the iPhone?

5. How to display the company information in Edit screen of WorldCard Contacts?

6. How to create a new group in WorldCard Contacts？After setting the groups in Edit screen, how to find your desired contact information in groups？

7. Why can't I find camera button in Contacts mode of WorldCard Contacts, but sometimes I can find it？What can I do？

8. What is the size of stored image at WorldCard Contacts? How many cards can be stored at iPhone？

9. Why we make WorldCard Mobile and WorldCard Contacts as separate AP?

10. What’s the benefit to buy both WorldCard Mobile and WorldCard Contact?

11. How to export the contact information from WorldCard Contacts to iPhone contact？